This is one of our most common question!

If you turned the volume up on your device but the sound is still too low, the solution is almost always about placement.

The Fix: Position Speakers Directly Over Ears

The small speakers inside the headband can move around. Feel for the flat, circular speakers inside the fabric.

Slide them so they are positioned directly over the center of your child's ears.

Other possible reasons for this issue include:

Low battery: If the battery is very low, it can affect how the sound is coming out.

To fix it, charge your Bandou fully.

Bluetooth connection: A bad connection might also be the culprit. In your device's Bluetooth settings, select "Forget Device" and then reconnect to refresh the connection.

Device sound limits: It’s possible your device already has a volume limit built-in, which would stack on top of Bandou’s limit and considerably lower the volume.

Here’s how to remove them on different devices:

For iOS Users (iPhone, iPad, etc.) Navigate to "Settings"> "Sounds & Haptics" > "Headphone Safety." Toggle off "Reduce Loud Sounds."

*Note:"Reduce Loud Sounds" is only available on devices running iOS 14 or later.

For Fire Tablet Users

Open your Fire Tablet and navigate to "Settings." Select "Device Options" > "Sounds & Notifications." Find "Volume Limits." Toggle "Set volume limits" to the "Off" position to remove any volume restrictions.

For Android Users (Samsung Galaxy, Google Pixel, etc.)

On many phones (especially Samsung), go to Settings > Sounds & vibration > Volume > tap the three-dot menu (or “More options”) > Media volume limiter > turn it off.

If you've tried the steps above but are still experiencing issues, please contact us at Support@mybandou.com for further assistance.

Pairing is quick and easy!

1. Press and hold the Play button for 4 seconds until the LED light flashes red and blue.

2. Open Bluetooth settings on your device and select "Bandou 3.0" from the list.

4. Wait a few seconds for the connection. The LED will turn solid blue when paired.

5. To reset the connection, go to your device’s Bluetooth settings and tap "Forget This Device", then follow the pairing steps again.

Sure! We offer a base 365 days money-back guarantee because we believe in the quality of our products. If, in the a rare case you or the children do not like it because of it's the design or simply they don't want to wear it (we know how it can be sometimes...), simply contact us within 365 days for a full refund, no questions asked.

Our support team will be able to retrace your order with your full name, email or # order, so don't worry about that part.

For returns or exchanges, please contact our customer support at Support@mybandou.com. Refunds will be processed to the original payment method within 24h of receiving the returned item.

If you received a defective item (it's sad but may happen) contact us at Support@mybandou.com and we will make sure to make it right with you, non need for a return. At the same time, we'll send you a new one for free.

Whether you want to wash the fabric, or swap the design, here's how to remove the electronic module:

Step 1: Power Off

Ensure your Bandou is turned off before beginning. You can turn it off by pressing the play/pause button for 3 seconds (or until the LED light turn off).

Step 2: Access the Slot

Locate the slot at the back of your Bandou. This is where the electronic module and cords can be removed from.

Step 3: Remove the Cords

Carefully pull the cords from the slot. Proceed slowly to avoid damaging them. Make sure to remove the main control module as well as the 2 speakers.

To insert back in the electronic module

Step 1: Locate to longer cord

Take the module and locate the longer cord. That's the speaker that is gonna be placed on the right ear.

Step 2: Insert the module

Slowly insert the module in the slot until it fits the logo patch.

Step 3: Insert the right speaker

Slowly insert the right speaker. Place it all the other way around on the right side of the headband. Make sure that the side with holes faces the ears (facing the center of the headband, not to exterior).

Step 4: Insert the left speaker

Proceed to insert the left speaker now. This one is easier to place, you can guide yourself by placing it under the module.

Step 5: Reshape and adjust

Simply reshape the headband and make sur that the speakers are well placed. Adjust on the head of your children if needed. The speakers really need to be close to their ears.

Additional Assistance

If you encounter difficulties or need further guidance, please contact our support team at support@mybandou.com for assistance.

To charge, locate the charging port on the module inside theheadband. At the bottom of the module, you’ll see an opening on the fabric, that’s where the charging port is.

Use the provided charging cable to connect to a USB power source (computer, wall adapter, power bank).

Charging takes 1-1.5 hours.

LED Indicator: Red = Charging, Blue = Fully Charged.

Important: Use the provided cable and avoid overcharging.

To wash, remove the speakers by gently pulling them out through the opening at the back of the headband.

Place the headband in a laundry bag or pillowcase.

Wash on a gentle cycle with cold water and mild detergent.

Air dry flat, away from direct sunlight. Do not tumble dry!

Once dry, insert the speakers back into the headband.

Important: Remove the electronic module before washing.