Privacy policy

 

This privacy policy explains how your personal information is collected, used, and shared when you visit or make a purchase on mybandou.com (the "Site").

PERSONAL INFORMATION WE COLLECT:

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."

We collect device information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about your browsing on the Site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as "Order Information."

When we talk about "personal information" in this privacy policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the order information we collect to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.

We use the device information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION:

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

All products are shipped from our warehouse in the U.S. and partner warehouses abroad. Delivery times vary depending on your country of residence.

United States: 2-6 days

Europe and Asia: 7-15 days

Rest of the world: 7-20 days

 Some remote areas may take a little longer, but we will deliver them to you!

The delivery dates provided are estimates calculated from the date of shipment of the order, not including processing time.

Deliveries may take longer than expected due to incorrect delivery addresses, adverse weather conditions, strict customs clearance procedures, or any other unavoidable circumstances.

Provide a phone number during payment to avoid any delays if our carriers encounter issues during delivery.

We do not refund items sent to an incorrect address provided by the customer. Please ensure that the address you provide is accurate.

ORDER CONFIRMATION

After payment processing, an order confirmation email will be sent to the email address provided during payment. Once the email order confirmation has been sent, your order will begin to be processed.

SEPARATE SHIPMENTS

When you order multiple items at the same time, they may be shipped separately to reach you more quickly. Due to warehouse locations and product availability, items may be shipped separately. You may receive one item before the other. We do this so that you can receive your items as quickly as possible. In this case, you will receive two or more tracking numbers.

If you have any questions, please email us at Support@mybandou.com, and someone from our team will be happy to assist you!

DO NOT TRACK: Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS: If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION: When you place an order through the site, we will retain your order information for our records unless and until you ask us to delete this information.

CHANGES: We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

EMAIL: Bandou uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties

CONTACT US: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Support@mybandou.com 

1490 Ch. de Chambly, Longueuil, QC J4J 1W5